ABC
BANK
MODEL
CITIZENS' CHARTER
ABC
BANK
...............
...........
....
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ABC
Bank
The
following lines in respect of PREFACE are indicative
only, the banks at their level draft PREFACE independently.
PREFACE
The
ability of the banking industry to achieve the socio-economic
objectives and in the process bringing more and
more customers into its fold will ultimately depend
on the satisfaction of the customers. We have a
strong belief that a satisfied customer is the foremost
factor in developing our business.
A need was felt by us at ABC Bank that in order
to become more customer friendly the Bank should
come out with charter of its services for the customers.
Citizens' Charter concept was considered as a base
instrument to fill this need and accordingly this
document was prepared. This document was made in
consultation with the users and highlights ABC Bank's
commitments towards the customer satisfaction, thus
ensuring accountability and responsibility amongst
its officials and staff. This charter for customers
not only explains our commitment and responsibilities
along with the redressal methods but also specifies
the obligation on the part of customers for healthy
practices in customer-banker relationships.
This is not a legal document creating rights and
obligations. The charter has been prepared to promote
fair banking practices and to give information in
respect of various activities relating to customer
service.
We wish to acknowledge the initiative taken by the
Ministry of Finance, Government of India and Ministry
of Administrative Reforms and Public Grievances
for encouraging us to bring out this charter.
We maintain constant consultations with our clientele
through various Seminars, Customer Meets, etc.,
to evaluate, improve and widen the range of service
to customer. However, all our customers are requested
to keep us informed of their experiences about the
various services rendered by the Bank and feel free
to comment on this charter. We intend to bring it
out in many more Regional Languages in subsequent
years.
Place : _________
Date : __________
Chairman
& Managing Director
ABC Bank
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